Our Story is Your Story
At Shire, we believe that your independence is an expression of your personal freedom. When someone loses independence, they lose autonomy. This leads to unique threats to health and happiness that we believe are avoidable in the modern world. The small team of experts that makes up Shire Mobility has helped countless people find the solution to their personal independence challenges. We’re confident we can help you too.
In order to help you, it is absolutely imperative that we don’t just view our customers as customers: we are aware that everyone who comes to us, for whatever reason, is an individual with their own needs and desires. Our job is simply to fulfil them. This is why we offer so much more than just a range of products: at Shire Mobility, we offer an ongoing service that lets our customers be assured that, whatever may crop up, we will be there to help them.
What you can expect from Shire Mobility
installation & setup
Shire Mobility’s History
Shire Mobility was established in 2001 to deliver one simple goal: maximising the freedom and independence of people facing mobility challenges. From the outset, we prioritised excellence of service, delivered through a combination of expertise and customer care, and as a result, many of the industry’s major manufacturers and wholesalers were eager to start referring people to us. This led to us gaining a reputation we’re very proud of: that we will go the extra mile to deliver an excellent service.
The Shire Mobility Team
Manager (Bicester Shop)Since opening the Bicester shop in 2008, Sally, ably assisted by Paul and Zoe, has developed a loyal and friendly customer base that she enjoys helping. She has a broad knowledge of the products best suited to maintaining customers’ independence and mobility. Hailing from Bicester originally, Sally enjoys watching the Northampton Saints play, as well as relaxing lunches with friends.
Office Manager (Northampton)Caroline joined Shire in October 2016 as sales support and administration. With previous experience in the care industry she keeps the boys in order! She has attended seating courses for specialist manual wheelchairs and home seating. Caroline enjoys spending time with her children, who are growing up very fast, as well as Boris the rabbit and Herbie the border terrier.
& Head of TechnicalCraig assisted the company in the summer of 2008 on a temporary basis and has been with us ever since. Craig soon became a stairlift specialist, and has an extensive knowledge of products and skills within this industry. When not at work, Craig enjoys spending time with his family and young son, or developing projects in his “man-cave”.
EngineerPaul has an extensive mechanical background and joined the team in October 2016. His role involves all aspects of activity in delivering our customers’ requirements, and he takes great pride in the servicing and repairing of wheelchairs, scooters and stairlifts. Out of work, Paul enjoys family time with his daughter, or following the other love of his life – Tottenham Hotspur.
Assistant ManagerPaul joined Shire Mobility in November 2004, and has a great deal of experience within the industry, attending seating courses for manual wheelchairs and specialist home seating. Based in our Bicester location, Paul does the majority of our buying, and also helps to run the shop. Non-work activities include supporting the Northampton Saints and socialising with friends.
Managing DirectorPhilip started Shire Mobility in 2001, and has grown the business into its current form. Although he is responsible for the day to day management of the company, Philip is happiest in the workshop, or on site carrying out a stairlift installation. Philip enjoys leisure time with wife, touring on his motorcycle, and cheering on the Northampton Saints.
Business Development ManagerMandy is a recent addition to the Shire team, having spent most of her career working in the care and palliative care industries. She promotes the company in Oxfordshire and Northamptonshire, and keeps her finger on the pulse by attending various industry-specific training courses. When not at work, Mandy ferries her Arsenal supporting family around in her second job as “Mum’s Taxi”, and enjoys exotic holidays with her fiancé.
EngineerMurray joined the team in September 2014 and has a comprehensive knowledge of the mobility industry, from stairlifts to scooters. His big smile and pleasant personality makes Murray popular with the customers. Outside of work he is a family man, who enjoys outings on his mountain bike and time by rivers, lakes or canals with his fishing rod.
AbbeyAbbey is our newest member of staff, having recently retired from her full time role as an assistance dog to Murray’s mother. She is a very loving, 10yr old, long hair Labrador. Abbey is a clever lady, trained in both assistance and hearing techniques. She came from Dogs for Good, located in Banbury – a charity we are proud to support.
|Shire Mobility is proud to be a full member of the British Healthcare Trades Association (BHTA). The BHTA is the country’s longest serving healthcare trade body, and maintains a strict code of practice which guarantees that consumers can trust its members.
Membership of the BHTA necessitates strict compliance with its code, which is “intended to reflect a philosophy of care and support for customers.” It also provides access to the regulator, which will act as an ombudsman to manage any complaints against the company and has the power to revoke membership in the eventuality that standards are not complied with.
The BHTA’s code of practice has been approved by the Office of Fair Trading under the Consumer Codes Approval Scheme. This approval is a direct reflection of its proven ability to safeguarding the interests of consumers beyond what is required by law.
To learn more about the BHTA
You can view their website here.