Our Aftercare & Support
At Shire Mobility, service doesn’t end with the sale. We are fully committed to providing you with first class ongoing support and a service that ensures our customers get what they were promised: better quality of life through more mobility. In a practical sense, that means that we promise you warranty support together with a top quality aftersales service, including the servicing and repairs to your purchase.
Depending on the product itself, our products come with a manufacturers warrant ranging from one to five years. In most cases, the warranty will include cover for parts, labour, and callout, in the eventuality that something goes wrong. Your warranty will generally cover mechanical and electrical breakdowns. Accidental damage is not covered.
We strongly believe that any business operating in the healthcare sector has a responsibility and commitment to its customers to provide an ongoing service which guarantees that they are looked after.
Servicing & Repairs
All workshop repairs are carried at our Northampton location by our trained engineers. We carry an extensive range of spare parts to ensure that repairs are carried out promptly wherever possible. There are times when we need to order specific parts from the manufactures which may well add to your down time.
Shire Mobility is proud of the fact that its staff are friendly, efficient and professional. No work will be undertaken without the customer’s prior authorisation.
We carry a stock of tyres and batteries to fit almost every type of mobility product. Servicing and repairs to stairlifts is always carried out in your home and great care is taken to make sure that no mess is created. Our engineers are here to help you and are only a phone call away